Terms of Service

Effective Date: September 12, 2026

These Terms of Service (“Terms”) are a contract between you and NeverMind Technology, a public benefit corporation (“NeverMind,” “we,” “us”). They govern your use of nevermind.us, the NeverMind mobile app, our text-message service, and related services (together, the “Service”). By creating an account, joining the waitlist, texting NeverMind, or otherwise using the Service, you agree to these Terms and to our Privacy Policy.

If you use the Service on behalf of a company or other organization, “you” includes that organization, and you represent that you are authorized to bind it to these Terms.

These Terms include an arbitration agreement and class action waiver in Section 15. It affects your legal rights, including the right to a jury trial and to participate in class actions, and it explains how to opt out. Please read it.

1. What the Service is

NeverMind helps you find and reach the people you already know. With your permission it reads your contacts, email, calendar, and meeting notes; enriches your contacts with publicly available professional information; identifies needs you express; suggests people who can help; and drafts messages and introductions for you to approve. NeverMind does not send messages on your behalf without your approval. You review every message before it goes out.

2. Eligibility and accounts

You must be at least 18 and able to form a binding contract. You must provide accurate information and keep it current. You are responsible for your account and for keeping your credentials and device secure. Tell us immediately at support@nevermind.us if you suspect unauthorized use. One account per person. We may refuse, suspend, or close accounts at our discretion, including for violation of these Terms.

3. Inputs, outputs, and actions

Information you give NeverMind or make available to it, including through connected sources, is your “Input.” Drafts, matches, summaries, and other things NeverMind produces from your Input are “Output.” Steps NeverMind takes at your request, such as preparing an introduction, proposing times, or sending a request through the referral chain, are “Actions.”

You own your Input. You grant NeverMind a limited license to store, process, and display your Input, and to derive relationship signals from it, solely to provide the Service to you and as described in the Privacy Policy. This license ends when you delete the data or your account, except for copies in routine backups and records we must keep by law.

Output is yours to use. Because Output is generated by AI, we cannot promise that copyright or other rights will attach to it, and other users may receive similar Output from similar Input.

You can export your network from the Service at any time.

Connected sources

When you connect a phone, email, calendar, meeting-notes, or other account (a “Connected Source”), you authorize NeverMind to access, copy, and index data from it and to act on it for you. You are responsible for making sure your use of a Connected Source through NeverMind is permitted by that provider’s terms, and for the security settings and permissions on each Connected Source.

Your responsibilities for other people’s information

Your contacts include information about other people. By connecting a source or uploading contacts you represent that you are permitted to do so, that you use the Service for your own personal or business networking, and that you will not use information about others in a way that violates law or their reasonable expectations. You will not upload purchased lists, scraped data, or contacts you do not actually know.

4. Messages, introductions, and the referral chain

• You are responsible for every message sent on your behalf. NeverMind drafts; you approve. Review drafts before approving them.
• Introductions require consent from both people. Do not use the Service to pressure, spam, or repeatedly contact someone who has not responded or has declined.
• The referral chain lets you send a need to someone you know and lets them point you to someone they know. Recipients may decline or opt out at any time. Honor opt-outs immediately.
• You will not use the Service to send messages that are unlawful, deceptive, harassing, or unsolicited commercial messages to people with whom you have no relationship, or to violate anti-spam, telemarketing, or privacy laws such as CAN-SPAM, TCPA, or GDPR.
• Rate limits apply. We set them to protect the people in your network and the quality of the Service, and we may change them.

5. Texting NeverMind

When you provide your phone number and opt in, NeverMind may send you texts (SMS or iMessage) including verification codes, waitlist and account updates, suggestions, drafts, confirmations, and alerts. Messages may be sent with automated technology. Message frequency varies with your usage and settings. Message and data rates may apply. Reply STOP to cancel (you will also stop receiving verification codes by text; reply START to resume) and HELP for help, or email support@nevermind.us. Consent to marketing texts is not a condition of purchase or of joining the waitlist. Carriers are not liable for delayed or undelivered messages.

6. AI features and Actions

NeverMind uses artificial intelligence to enrich contacts, interpret needs, rank matches, and write drafts. Output can be wrong, incomplete, or out of date, and Actions may be based on Input that is incomplete or misread. Enrichment data comes from public sources and may not be accurate. Some Actions cannot be undone once approved. Verify anything that matters before you approve or send it. We may add confirmation steps and other safeguards, but we do not promise they will catch every error, and you remain responsible for your Input, your approvals, and what you do with Output. Nothing NeverMind produces is professional advice, and nothing in these Terms creates a fiduciary, agency, employment, or partnership relationship between us beyond the limited authority you give the Service to act on your instructions.

7. Beta and early access

Parts of the Service, including the mobile app, may be offered in beta or early access. Beta features are provided as is, may change, break, or be withdrawn without notice, and data created in them may not be preserved or may not carry over to a later version. If we invite you to a closed or confidential beta, we will say so, and you agree not to share, post, or publish the beta, its Output, screenshots, or recordings without our written permission.

8. Plans, payment, and cancellation

Some features require a paid subscription. Prices and what each tier includes are shown in the app or on the site and may change with notice. Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time in Settings or through the app store you subscribed through; cancellation takes effect at the end of the current period, and payments are non-refundable except where required by law. Payments are processed by Stripe, or by Apple or Google if you subscribe through their stores, and their terms also apply; we are not responsible for errors made by a payment processor. You represent that you are entitled to use the payment method you provide. Prices are in US dollars and exclude taxes, which you are responsible for. If a payment fails we may downgrade or suspend paid features.

Mobile app, notifications, and carrier charges

You are responsible for the device, data plan, and connectivity needed to use the app. The Service may send push notifications, texts, and emails about your account and activity; you can control these in Settings or your device, apart from essential service and security notices. Your carrier may charge for data or messaging.

If you use the app from the Apple App Store

These Terms are between you and NeverMind, not Apple. Apple has no obligation to provide maintenance or support for the app and is not responsible for any claims about it, including product liability, regulatory compliance, consumer protection, or intellectual property claims; those are our responsibility to the extent these Terms require. Your license to the app is limited to Apple-branded devices you own or control, as permitted by the App Store’s Usage Rules. If the app fails to conform to an applicable warranty, you may notify Apple for a refund of any purchase price, and Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the app and may enforce them against you.

9. Acceptable use

You will not:

• Use the Service for anything unlawful, or to harm, harass, defraud, or deceive anyone.
• Access, scrape, or export data about people other than through the features we provide, or attempt to identify other users’ contacts.
• Reverse engineer, decompile, or interfere with the Service or its security, or circumvent rate limits.
• Resell, sublicense, or provide the Service to third parties; use it for benchmarking or to build a competing product; or use Output to train, fine-tune, or distill a competing AI model.
• Use bots, scrapers, or automation against the Service, or circumvent any technical protection or rate limit.
• Present Output as entirely human-written when it matters that it is not, or use Output to deceive.
• Upload malware, or content that infringes someone else’s rights.
• Impersonate anyone or misrepresent your relationship with a contact.
• Use the Service on behalf of a minor or to collect information about minors.

10. Intellectual property

The Service, including software, design, text, logos, and the NeverMind name and marks, belongs to NeverMind or our licensors and is protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for your own personal or business networking as permitted by these Terms. Your access may be interrupted for maintenance, updates, or other reasons. If you send us feedback, ideas, or suggestions, you assign them to NeverMind and we may use them for any purpose without compensation or obligation. We may use diagnostic and usage data in de-identified or aggregated form for any lawful purpose.

If you believe content on the Service infringes your copyright, send a notice under the DMCA to legal@nevermind.us with the information required by 17 U.S.C. § 512(c)(3).

11. Third-party services

The Service depends on third parties, including your email, calendar, and meeting providers, app stores, carriers, and payment processors. Their terms govern your use of their services. We are not responsible for them, and changes to their platforms may affect the Service.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service; if we close your account for a suspected breach, you may not register again without our permission. On termination your license ends and we will delete your data as described in the Privacy Policy. Because a breach of these Terms could cause harm that money cannot fix, we may seek an injunction or other equitable relief in addition to other remedies. Sections that by their nature should survive, including 3 (as to responsibilities), 6, 10, 13, 14, 15, and 16, survive termination.

13. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be accurate, reliable, uninterrupted, or error-free. We do not guarantee that any person will respond to you, agree to an introduction, or be a fit for your need.

14. Limitation of liability and indemnity

To the fullest extent permitted by law, NeverMind and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from or related to the Service or these Terms, even if advised of the possibility. Our total liability for any claim will not exceed the greater of the amount you paid us in the 12 months before the claim or one hundred US dollars. Some jurisdictions do not allow these limitations, so they may not apply to you.

You will indemnify and hold NeverMind harmless from claims, losses, and expenses, including reasonable attorneys’ fees, arising from your use of the Service, your messages or introductions, your breach of these Terms, or your violation of law or the rights of a third party.

15. Dispute resolution, arbitration, and class action waiver

Please read this Section carefully. It requires most disputes to be resolved by binding individual arbitration rather than in court, and it waives jury trials and class actions.

Informal resolution first. If you have a dispute with us, email legal@nevermind.us with a description and your contact information, and allow 30 days for a response. Both of us agree to make a good-faith effort to resolve the dispute before starting arbitration or any court action.

Binding arbitration. Any remaining dispute, claim, or controversy relating to the Service or these Terms, including whether a claim must be arbitrated, will be resolved by final and binding arbitration administered by JAMS under its rules then in effect, before a single arbitrator, in English, in Santa Clara County, California, or by video. The Federal Arbitration Act governs this Section. The arbitrator applies applicable substantive law and may award any relief a court could, on an individual basis. Judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either of us may bring in court: an individual claim within the jurisdiction of small claims court; a claim seeking only injunctive relief, including public injunctive relief where the law allows it; or a claim about infringement or misuse of intellectual property or unauthorized access to the Service.

Costs. Filing, administration, and arbitrator fees are governed by the JAMS rules. If you show that those fees would be prohibitively more expensive for you than a court proceeding, we will pay the portion the arbitrator finds necessary to avoid that. If the arbitrator finds a claim frivolous or brought for an improper purpose, fees follow the JAMS rules and you may be asked to reimburse us.

Class action waiver. You and NeverMind agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, consolidated, multiple-plaintiff, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of class proceeding. If this waiver is found unenforceable for a particular claim, that claim will proceed in court, not arbitration, and the rest of this Section still applies to everything else.

Opt out. You may opt out of this arbitration agreement by emailing legal@nevermind.us within 30 days of first accepting these Terms, stating your name, the email or phone number on your account, and that you opt out. If you opt out of arbitration, the class action waiver still applies. If you opt out, we are not bound by the arbitration agreement either.

Changes. No change to this Section applies to a dispute for which arbitration has already been started.

16. Governing law, venue, and notices for particular places

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to Section 15, any claim not subject to arbitration will be brought in the state or federal courts located in Santa Clara County, California, and you consent to their jurisdiction. The Service is operated from the United States; if you use it from elsewhere you are responsible for compliance with local law.

California residents: under Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

Export. You may not use or export the Service in violation of U.S. export laws, including to embargoed countries or to anyone on a U.S. government restricted-party list, and you represent that you are not in such a country or on such a list.

17. Changes to the Service and these Terms

We may change or discontinue the Service at any time. We may update these Terms; if the changes are material we will notify you in the app or by email at least 14 days before they take effect. Continued use after the effective date means you accept the changes. If you do not, stop using the Service and delete your account.

18. General

These Terms and the Privacy Policy are the entire agreement between you and NeverMind regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to the email or phone number on your account. Notices to us go to legal@nevermind.us or NeverMind Technology, 624 University Ave, Palo Alto, CA 94301.

19. Contact

Questions about these Terms: legal@nevermind.us. Support: support@nevermind.us.