Privacy Policy

Effective Date: November 11, 2026

NeverMind Technology (“NeverMind,” “we,” “us,” or “our”) is a public benefit corporation. This Privacy Policy explains what information we collect when you use nevermind.us, the NeverMind mobile app, our text-message service, and related services (together, the “Service”), how we use it, who we share it with, and the choices you have. It also explains how we handle information about people who are in your contacts but do not use NeverMind.

By using the Service you agree to this Policy. If you do not agree, do not use the Service.

1. What NeverMind does with your data, in plain terms

NeverMind builds a private map of the people you already know and helps you reach them when you have a need. To do that, with your permission, it reads your phone contacts, your email and calendar metadata, and notes from your meetings; it enriches those contacts with publicly available professional information; it listens for needs you express (for example in a meeting) and suggests people you know who can help; and it drafts messages you can send. NeverMind does not send messages on your behalf without your approval. You review and approve every message before it goes out.

2. Information we collect

Information you give us

• Account details: name, email address, phone number, LinkedIn profile URL, password or sign-in credentials, and anything you add to your profile.
• Waitlist and contact form submissions.
• Your needs and requests, whether typed into the app or sent to NeverMind by text.
• Messages you exchange with NeverMind, including approvals, edits to drafts, and feedback.
• Payment information when you subscribe to a paid tier. Card details are collected and processed by our payment provider (Stripe) and are not stored on our systems.

Information you connect

With your explicit permission, granted through your device or the relevant provider’s consent screen, we access:

• Phone contacts: names, phone numbers, email addresses, companies, titles, notes, and photos stored in your device address book.
• Contact sync: while NeverMind has full access to your contacts, contacts you save on your phone later are added too, when you open the app, and changes you make to them on your phone (a new name, number or email) are updated in NeverMind. To stop it, change NeverMind's Contacts access in your phone's Settings.
• Email: sender, recipient, date, and subject metadata, and the body text of messages where needed to identify who you know and how recently you have been in touch. We do not use your email content to serve ads or for any purpose other than operating the Service for you.
• Calendar: event titles, times, attendees, and descriptions. When you ask NeverMind to set up a meeting, it also reads when you are busy, to find times you are free. NeverMind never adds, changes, or deletes anything on your calendar.
• Meeting notes and transcripts from tools you connect, used to identify needs you or others expressed.
• Professional network data you import or authorize, such as a LinkedIn connections export.

Connected sources can contain sensitive information you did not set out to share with us: an email from a clinic, a calendar entry for a court date, a message about a salary. We do not seek this information and do not use it to make decisions about you, but if it is in a source you connect, it will be processed like the rest of that source. Connect only what you are comfortable with, and use the controls in Settings to limit or remove access.

You can disconnect any source at any time in Settings. Disconnecting stops new collection but does not by itself erase what was already indexed; Section 8 explains how deletion works and how to trigger it.

Our use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements. We use Google user data only to provide and improve user-facing features of the Service, we do not transfer it to third parties except as necessary to provide those features or as required by law, we do not use it for advertising, and humans do not read it except with your permission, for security purposes, to comply with law, or when it has been aggregated and anonymized.

Information we collect automatically

• Device and app data: device type, operating system, app version, language, time zone, crash logs, and identifiers we assign to your installation.
• Usage data: features used, screens viewed, requests made, messages approved, and the time and duration of sessions.
• Website data: IP address, browser type, pages visited, and referring URL, collected through cookies and similar technologies (see Section 6).

Information we create or obtain from other sources

• Enrichment data: to keep your contacts current, we look up publicly available professional information about them, such as current employer, role, location, and public profiles, using search and AI services. We collect only information that is publicly available and relevant to professional context.
• Relationship signals: we compute how you know each contact, how recently and often you have interacted, and how relevant they are to a given need. These are derived from the information above and exist to rank suggestions for you.
• Embeddings and summaries: we may create machine-readable representations of contacts, needs, and notes so that we can search them for you.

3. Information about people who are not NeverMind users

Your contacts are people. Most of them are not NeverMind users. Here is how we treat their information.

• We process contact information under your instruction, to show you your own network and help you reach people you already know. We do not build profiles of non-users for any purpose other than serving the NeverMind users who know them.
• We do not sell contact information, and we do not make it available to other NeverMind users. Another user sees a contact only if that contact is also in their own connected sources.
• Enrichment of a contact is limited to publicly available professional information.
• We never message a non-user on your behalf without your approval. Every message is reviewed and approved by you before it is sent, and it is sent in your name.
• Introductions require consent from both sides. When you ask NeverMind to introduce two people, each is asked before any contact details are shared with the other. A person who is not a user can decline, and nothing is shared.
• Referral requests sent to a non-user by a NeverMind user are one-time messages from that user. The recipient can respond, ignore, or opt out. Opting out stops further referral requests through NeverMind to that number or address.
• If you are not a NeverMind user and want to know whether your information is in our systems, or want it removed, email privacy@nevermind.us. We will verify your identity and honor the request. Because your information may appear in the address books of several users, removal means we suppress it from enrichment, matching, and display across the Service.

4. How we use information

We use the information described above to:

• Create and maintain your account and your network map.
• Identify needs, rank the people you know who can help, and draft messages and introductions for your approval.
• Deliver texts, notifications, and emails you have asked for, including proactive suggestions if you have enabled them.
• Run the double opt-in introduction flow and the referral chain.
• Process payments and manage subscriptions.
• Provide support and respond to your requests.
• Monitor, secure, and debug the Service, and prevent abuse, spam, and fraud.
• Understand how the Service is used, in aggregate, so we can improve it.
• Comply with law and enforce our Terms.

We do not use your data to train general-purpose AI models. AI services we use are contractually prohibited from training on your data. Where we improve our own models or ranking, we do so with aggregated or de-identified data, or with data from users who have opted in.

5. AI processing

NeverMind uses large language models and search services to enrich contacts, understand needs, rank matches, and draft messages. This means portions of your data, such as a contact’s name and company, a meeting note, or a request you typed, are sent to those services for processing. We select providers that do not retain or train on the data we send beyond what is needed to return a result, and we send the minimum needed for the task. Drafts are suggestions. You are responsible for what you send. NeverMind is not a professional advisor; do not rely on it for legal, financial, medical, or similar judgment.

De-identified information

We may de-identify information so that it can no longer reasonably be linked to you, and we may use de-identified or aggregated information for any lawful purpose, such as understanding how the Service is used or reporting overall statistics. We maintain such information in de-identified form and do not attempt to re-identify it, except to check that our de-identification works.

6. Cookies, analytics, and browser signals

Our website uses cookies and similar technologies for basic functionality, security, and analytics (we use PostHog) so we can understand how visitors use the site. If you join the waitlist, we link that visit to the phone number you give us. You can control cookies through your browser settings. The mobile app does not use advertising identifiers or third-party advertising SDKs. Our website does not currently respond to Do Not Track or Global Privacy Control browser signals; because we do not sell or share personal information for advertising, there is nothing for those signals to opt you out of.

7. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:

• Service providers that process data on our behalf under contract, including cloud hosting and databases, AI model and search providers, SMS and voice delivery, email delivery, calendar and video-meeting services, payment processing, analytics, crash reporting, and customer support tools. They may use the data only to perform services for us, and AI model providers may not retain it or train on it.
• Our affiliates and any company within our corporate group, under this Policy.
• Professional advisors such as lawyers, accountants, and auditors, where needed for their services to us.
• At your direction. When you approve an introduction or message, the information you approve is shared with the recipient. When you use the referral chain, the recipient sees what you chose to include.
• Meetings you agree to. When you and another member you were introduced to through NeverMind both agree to meet, NeverMind sends the calendar invite from its own Google calendar, with a Google Meet link for a call. Each of you sees the other’s name and the email address the other’s invite goes to, and each of you is told which of your addresses the other will see before anything is sent. The invite never includes your projects, your notes, or anything from your calendar.
• Legal reasons. To comply with law, regulation, legal process, or governmental request; to enforce our Terms; or to protect the rights, property, or safety of NeverMind, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• With your consent, for anything not covered above.

8. Retention and deletion

We keep your information for as long as your account is active and as needed to provide the Service. Connected-source data is refreshed and superseded on an ongoing basis. If you disconnect a source, we stop collecting from it and delete data we have not already used to build your network map within 30 days, except where retained in backups or as required by law.

You can export your network at any time from Settings. It is yours.

You can delete your account from Settings or by emailing privacy@nevermind.us. Deletion removes your account, your connected-source data, your enrichment and relationship data, and your message history within 30 days, and from backups within 90 days. We may retain limited records needed for legal, tax, security, or dispute-resolution purposes, and aggregated data that no longer identifies you.

Meeting invites NeverMind already sent stay on the calendars they went to, and on NeverMind’s own calendar record of them, after either person deletes their account: removing them would also remove the meeting from the other person’s calendar, so we do not do it on our own. To have your address taken off NeverMind’s record of a meeting, email privacy@nevermind.us.

9. Security, and what it means to have an agent act for you

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including encryption in transit and at rest, access controls, and logging. Contact and relationship data are separated from account data. No system is completely secure, and information you send to us over unsecured channels may not be secure in transit. If we learn of a breach affecting your information, we will notify you as required by law.

NeverMind drafts messages and proposes actions on your behalf, and that carries its own considerations. Drafts can be wrong, incomplete, or aimed at the wrong person. Public information about a contact can be out of date. Third parties can put text in emails, web pages, or meeting notes that is designed to steer an AI system. We build in safeguards, most importantly that nothing is sent and no contact details are shared until you approve, but no safeguard is perfect. Read what you approve, and tell us at privacy@nevermind.us if the Service ever proposes something it should not have.

10. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to restrict or object to certain processing, and to withdraw consent. You can exercise most of these in the app: disconnect sources, edit your profile, export your data, or delete your account. For anything else, email privacy@nevermind.us. We respond within the time required by applicable law and do not discriminate against you for exercising your rights.

California residents

Under the California Consumer Privacy Act, you have the right to know what personal information we collect, use, and disclose; to delete it; to correct it; and to not be discriminated against. We do not sell or share personal information as those terms are defined by California law, and we do not use or disclose sensitive personal information for purposes other than those permitted by law. You may designate an authorized agent to make a request on your behalf. Categories of personal information collected in the preceding 12 months: identifiers; customer records; commercial information; internet and device activity; geolocation at the city level; professional and employment-related information; inferences used to rank suggestions. Sources and purposes are described in Sections 2 and 4.

Residents of the EEA, UK, and Switzerland

Our legal bases for processing are performance of our contract with you, your consent (for connected sources and text messages), our legitimate interests in operating, securing, and improving the Service, and compliance with law. You may lodge a complaint with your local data protection authority. When we transfer data outside your region, we rely on standard contractual clauses or other approved mechanisms.

11. Text messages

NeverMind communicates with you by SMS and iMessage when you opt in. Message frequency varies with your usage and the alerts you enable. Message and data rates may apply. Reply STOP to stop, HELP for help. Consent to receive texts is not a condition of purchase. Your mobile carrier is not liable for delayed or undelivered messages.

12. Children

The Service is for people 18 and older. We do not knowingly collect information from anyone under 18, and never from anyone under 13. If you believe a minor has provided us information, or you are a parent or guardian of a child who has, email privacy@nevermind.us and we will delete it.

13. Third-party services and links

The Service connects to and links to third-party services, including your email, calendar, and meeting tools. Their privacy practices are governed by their own policies.

14. Changes

We may update this Policy. If the changes are material, we will notify you in the app or by email before they take effect. The Effective Date at the top tells you when it was last revised.

15. Contact

NeverMind Technology, 624 University Ave, Palo Alto, CA 94301. privacy@nevermind.us.